In these pandemic days, we’ve been reduced to conducting intakes for financial support via phone. And while is accomplishes the goal and people are getting much-needed assistance, for us it feels very unnatural, impersonal even…more like “business” and less like helping a neighbor. And then, in the midst of it all, a woman we’ve only ever spoken to on the phone texted a staff member a picture of her and her son in his high school cap and gown. They’d never discussed him graduating…it was simply a proud mom, sharing a very personal, emotional moment for her family with someone she clearly views as more than just “a voice on the other end of the phone.” A truly random act of kindness.
