Under the current circumstances, filing for unemployment via phone is almost impossible…too many callers and hold-time, alone, can eat-up your minutes quick. Online filing is FAR more effective. “Steven” doesn’t have a computer. Weeks ago tried to file on his phone but was unsuccessful. We helped him enroll…him on the phone, us on the computer. As of last week, “Steven” began receiving his benefits. This week, he starts back to work…3 hours/week…progress…..very slow….but progress.