“Darlene” came to the dorr to pick-up her grocery order. She asked to speak to the woman she talked to on the phone…she explained that she wanted to say “thank you” in person because she didn’t just take the order and move on…she took the time to really listen and talk with “Darlene,” who was …
Under the current circumstances, filing for unemployment via phone is almost impossible…too many callers and hold-time, alone, can eat-up your minutes quick. Online filing is FAR more effective. “Steven” doesn’t have a computer. Weeks ago tried to file on his phone but was unsuccessful. We helped him enroll…him on the phone, us on the computer. …
Part of our “production line”…taking and filling an average of 44 household orders/week…providing groceries for almost 300 different households since the pandemic hit our area. A process that used to take 1 volunteer and 10-15 minute now takes about 3-4 volunteers and 30-40 minutes. And it’s worth every second because our donors have put us …
In these pandemic days, we’ve been reduced to conducting intakes for financial support via phone. And while is accomplishes the goal and people are getting much-needed assistance, for us it feels very unnatural, impersonal even…more like “business” and less like helping a neighbor. And then, in the midst of it all, a woman we’ve only …
Week 8. All 4 new financial requests were for families with a list of unpaid bills and a lack of income to pay them. Thanks to our donors, 6 adults and 13 children can breathe easy for another month. Stressed, anxious, afraid replaced by…